Our approach
Approach
From advice to continuity.
From analysis and technology choice to implementation and optimisation. Each step builds on the one before, so nothing falls through the cracks.
Our role
We advise, design and manage the project, including implementation, support and management. You have a single point of contact, from the first analysis through to further development.
Five steps, one line.
01
Discover
Analysis
We analyse your communication environment, processes, challenges and goals as the basis for a suitable solution.
02
Design
Design
We translate requirements into architecture and integration design, verified where needed with a proof of concept.
03
Deliver
Delivery
We guide installation, migration and adoption with project management, testing and instruction.
04
Operate
Management
Support, monitoring and management, with Cloud Avenue as your single point of contact.
05
Improve
Improvement
We evaluate usage, performance and new possibilities, and advise on improvements and lifecycle management.
Our services: analysis and advice, architecture, project management, migration and adoption guidance, and lifecycle advice.
Frequently asked questions about our approach
How long does a project take?
That depends on the scope. An analysis and advice can be ready within a few weeks. A full migration of telephony or a contact center usually takes a few weeks to several months, often in phases so the organisation can keep working.
What does the analysis phase deliver?
A clear overview of your current environment, bottlenecks and wishes, with the options that suit you. Including an estimate of costs, risks and planning, so you can make a well-founded choice.
What is a proof of concept and when is it useful?
A proof of concept is a small-scale test of a solution in your environment, for example an AI voice agent or a CRM integration. It is useful when you want to see whether something works in practice before making a larger investment.
Do you also guide employees through the transition?
Yes. Adoption is just as important as technology. We provide clear communication, instruction and support around go-live, so employees can work with the new environment quickly and confidently.
Who is the point of contact after go-live?
Cloud Avenue remains your point of contact for support, monitoring and management, and advises on improvements, new possibilities and lifecycle management.