What is Teams Phone Standard?
The licence that turns Teams into a phone system.
With Teams Phone Standard, an employee gets their own phone number in Teams and can call landline and mobile numbers. On a laptop, a mobile or a desk phone.
It’s the licence for the phone system in the cloud. The connection to the phone network is arranged separately.
Everything a phone system does, in Teams.
- Your own numberMake and receive calls on your landline number, on any device.
- Transfer and parkTake over, transfer or hold calls.
- VoicemailListen to messages in Teams, also on the go.
- Auto attendants and queuesA reception or service number with a menu and queue.
- Calling on behalf of othersAn assistant answers calls for a manager.
- Shared numbersColleagues call from one general number, without a number per person.
Teams Phone sits on top of a plan.
Teams Phone Standard is an add-on. You need a base licence underneath, such as Microsoft 365 Business Basic, Standard or Premium, E3, F1 or F3, or Microsoft Teams Enterprise. There’s a separate frontline version for frontline workers.
Already included
E5 already includes Teams Phone, so you don’t buy it separately. Check this before ordering anything extra.
More about licences →Teams on the side
In Europe, Microsoft also sells suites without Teams. You then also need Teams Enterprise, with Teams Phone on top.
Have your licences reviewed →Choose how you connect to the phone network.
Microsoft as provider
Microsoft provides numbers and minutes. You add a Calling Plan, or the Teams Phone with Calling Plan bundle.
More about voice and connectivity →A connected operator
An operator provides numbers and minutes through Teams. No extra Microsoft licence is needed; you pay call costs to the operator.
More about voice and connectivity →Your own connection
Your own Session Border Controller with a SIP trunk from your provider. More freedom, but also more management.
More about voice and connectivity →An AI receptionist on the phone.
Since late September 2026, Teams Phone Agent is generally available: an AI agent that answers the phone, handles questions and transfers calls. You pay per use with Copilot Credits, on top of Teams Phone.
Useful for a reception or service number, as long as you agree up front what the agent may do and when a person takes over.
The checklist as a PDF.
Seven questions to take to your meeting or pass on to a colleague. Enter your name and email address and the PDF opens right away.
We only use your details to give you the checklist and, at most, to ask you once whether it helped. Read more in our privacy statement.
We’ll put your licences side by side.
In the Cost check we look at which licences you have, what you use and where you pay twice. Independent: the report also includes options that don’t go through Cloud Avenue.