What is Teams Phone Standard?
The licence that turns Teams into a phone system.
With Teams Phone Standard, an employee gets their own phone number in Teams and can call landline and mobile numbers. On a laptop, a mobile or a desk phone.
It’s the licence for the phone system in the cloud. The connection to the phone network is arranged separately.
Everything a phone system does, in Teams.
- Your own numberMake and receive calls on your landline number, on any device.
- Transfer and parkTake over, transfer or hold calls.
- VoicemailListen to messages in Teams, also on the go.
- Auto attendants and queuesA reception or service number with a menu and queue.
- Calling on behalf of othersAn assistant answers calls for a manager.
- Shared numbersColleagues call from one general number, without a number per person.
Teams Phone sits on top of a plan.
Teams Phone Standard is an add-on. You need a base licence underneath, such as Microsoft 365 Business Basic, Standard or Premium, E3, F1 or F3, or Microsoft Teams Enterprise. There’s a separate frontline version for frontline workers.
Already included
E5 already includes Teams Phone, so you don’t buy it separately. Check this before ordering anything extra.
More about licences →Teams on the side
In Europe, Microsoft also sells suites without Teams. You then also need Teams Enterprise, with Teams Phone on top.
Have your licences reviewed →Choose how you connect to the phone network.
Microsoft as provider
Microsoft provides numbers and minutes. You add a Calling Plan, or the Teams Phone with Calling Plan bundle.
More about voice and connectivity →A connected operator
An operator provides numbers and minutes through Teams. No extra Microsoft licence is needed; you pay call costs to the operator.
More about voice and connectivity →Your own connection
Your own Session Border Controller with a SIP trunk from your provider. More freedom, but also more management.
More about voice and connectivity →An AI receptionist on the phone.
Since late September 2026, Teams Phone Agent is generally available: an AI agent that answers the phone, handles questions and transfers calls. You pay per use with Copilot Credits, on top of Teams Phone.
Useful for a reception or service number, as long as you agree up front what the agent may do and when a person takes over.
We’ll put your licences side by side.
In the Cost check we look at which licences you have, what you use and where you pay twice. Independent: the report also includes options that don’t go through Cloud Avenue.