Last updated: October 22, 2026
1. Who We Are
Cloud Avenue B.V., located at Rithmeesterpark 50 A1, 4838 GZ Breda (Chamber of Commerce number 51131846), is responsible for the processing of personal data via the website cloudavenue.nl. In this statement, we explain what data we collect, why, and what rights you have.
Do you have questions about this statement or your personal information? Please contact:
- Email: [email protected], Attn: Youri van Dorst
- Mailing Address: Cloud Avenue B.V., Rithmeesterpark 50 A1, 4838 GZ Breda
The terms of the agreement we enter into with you apply to the services we provide to our customers. This statement applies only to our website.
2. What data we process and why
2.1 Contact Form
When you fill out the contact form, we’ll use your information to answer your question, either by email or phone.
- Information: name, email address, phone number, and your message.
- Legal basis: legitimate interest (we want to be able to answer your question).
- Retention period: 6 months after your inquiry has been resolved.
The contact form is protected by Google reCAPTCHA to prevent spam. As part of this process, Google processes technical data from your visit, such as your IP address. See Google’s privacy policy: https://policies.google.com/privacy.
2.2 “Call Me Back”
If you fill out the “Call Me Back” form, we’ll use your phone number to call you back.
- Information: phone number.
- Legal basis: legitimate interest (your request to be called back).
- Retention period: 6 months after your request has been processed.
2.3 Use of the Website
When you visit the website, we process technical data necessary to keep the site running and secure, such as your IP address, browser type, and the pages you visit. This data is stored in log files hosted by our hosting provider. We do not use statistical or marketing cookies.
- Legal basis: legitimate interest (security and availability of the website).
2.4 Legal Obligations
Sometimes we need to process or retain data to comply with the law or to defend our rights.
- Legal basis: legal obligation or legitimate interest.
3. Cookies
We only use cookies that are necessary for the website to function. You can find out which ones these are and how to change your settings in our cookie policy. We only place non-essential cookies after you have given your consent via the cookie banner.
4. Who We Share Data With
We only share data with parties that are necessary for the website and our communications to function:
- Hosting: Vimexx provides hosting for the website.
- Email: Messages sent through the website are routed through Google (Gmail). Our business email is hosted on Microsoft 365.
- Spam Protection: Google reCAPTCHA protects the contact form from spam (see 2.1).
- Website Management and Monitoring: WP Umbrella (via the Website Maintenance plugin) monitors the website for availability and updates. In doing so, technical data about the website is shared.
- Social media: The website contains links to our Facebook and LinkedIn pages. If you click on these links, those parties may collect information about you. They are solely responsible for this. Please see their privacy statements:
- Facebook: https://www.facebook.com/privacy/policy
- LinkedIn: https://www.linkedin.com/legal/privacy-policy
We do not sell your information. If required by law, we may disclose information to authorized authorities.
5. Transfer Outside the European Economic Area
Companies such as Google and Microsoft may process data outside the EEA, provided they have appropriate safeguards in place, such as the EU-U.S. Data Privacy Framework or standard contractual clauses.
6. How Long We Retain Data
We do not retain data longer than is necessary for the purpose for which we received it. We retain messages sent via the contact form and requests made through the “Call Me Back” feature for 6 months after they have been processed. If you withdraw your consent or object to the processing of your data, we will delete your data, except for what we are required to retain to comply with the law or to support a legal claim.
7. Your Rights
You have the right to:
- view your information and obtain a copy;
- to have incorrect information corrected;
- to have your data deleted;
- to have the processing restricted;
- transfer your data to another party;
- to object to processing based on legitimate interests;
- to withdraw your consent. This will not affect the processing that took place prior to the withdrawal.
Please send your request to the contact address listed above. We will respond as soon as possible, and no later than one month. If we need more time, we will let you know.
8. Complaint
If you disagree with how we handle your data, please contact us first. You can also file a complaint with the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl
9. Changes
We can update this statement. The most recent version is always posted on this page, with the date at the top.