What can AI do in Teams and Zoom?
AI takes the dull work out of conversations.
Teams, Zoom and your telephony contain more and more AI. Today, the biggest benefit is in the work around a conversation: taking notes, summarising, finding things back and following up.
What it delivers depends on your licences, your agreements on data and how your people work with it.
Six uses that work today.
Summaries and action items
After a meeting, a summary with decisions and action items, without anyone having to take notes.
More about Unified Communications →Transcribing calls
Calls are transcribed and summarised, so a colleague knows exactly what was agreed.
More about voice and connectivity →Help during the call
An agent gets suggestions during the call and the right customer information from the CRM on screen.
More about contact centers →AI that answers the phone
An AI agent answers frequent questions and transfers calls, also outside office hours.
More about AI agents →Smart cameras and audio
Cameras that follow the speaker, noise suppression and everyone clearly in view, also for remote attendees.
More about meeting rooms →Ask what was agreed
Ask in plain language what was discussed with a customer last week, across chats, emails and meetings.
More about AI assistants →What’s included, and what do you add?
Teams Premium or Copilot
Meeting summaries require Teams Premium or a Microsoft 365 Copilot licence. More advanced features, such as video summaries, only with Copilot.
More about licences →Basics included, more as an add-on
Paid Zoom Workplace plans include the basic AI features, such as summaries. More advanced AI is a paid add-on.
More about Zoom licences →Four questions before you switch AI on.
- Where is your data?Where are recordings and summaries processed and stored? Check your agreements with the vendor.
- Who may do what?Agree when meetings are recorded or summarised, and tell participants.
- Say it’s AIIf a customer talks to AI, you must disclose that since August 2026 (AI Act).
- Does it actually work?Start small, measure the time saved and scale up only when it works.
We find out where AI saves you time.
We look at where your people lose most time around calls and meetings, and which AI fits your licences and agreements. We also guide you through the roll-out.