Knowledge base
Down-to-earth advice, in writing.
Here we share what we see in practice in business communications: telephony, Teams and Zoom, contact center and AI, meeting rooms and integrations with your systems.
No sales talk, so you can make better choices yourself. Rather talk it through? You can, any time.
Read, compare and choose.
Unified CommunicationsTeams Phone or Zoom Phone?
Which one fits your organisation? What to look at: platform, licences, numbers, contact center and CRM integrations. Including a checklist of seven questions.
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LicencesWhich licences do you need?
Teams Phone or Zoom Phone: what’s already in your plan, what you add, and where you often pay twice? With five pitfalls we see in practice.
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Microsoft TeamsWhat is Teams Phone Standard?
The licence that turns Teams into a phone system: what you get, which plan you need underneath and how you make external calls.
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ZoomHow do Zoom Phone licences work?
A licence plus a calling plan: metered or unlimited, standalone or bundled, with Zoom numbers or your own provider.
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Devices and roomsLicences for shared devices
Reception, canteen, meeting room and auto attendants: which licence goes with a device everyone uses, in Teams and in Zoom.
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AIWhat can AI do in Teams and Zoom?
Summarising, transcribing, finding back and answering the phone: what works today, what it costs and what to watch for.
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Contact centerWhich contact center fits you?
From Teams or Zoom, from Salesforce or Dynamics, or a specialised platform such as Genesys, NICE, Five9 or Talkdesk.
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AI agentsAI assistant or AI agent?
The difference between AI that helps your employee and AI that handles the conversation itself, and what to arrange before an agent goes live.
Read the article →Rather look at your situation together?
Start small with a Cost check or Quickscan. You’ll quickly know where things are stuck and what it can deliver.